退款政策
RETURNS
With Pervette Passion you can shop with confidence, knowing that we accept returns for any reason within 30 days of the original purchase date. Whether you shop online or over the phone, if you are not satisfied with your purchase you may return it to us for your choice of a refund, credit or exchange.
Restocking fees and exceptions apply to non-warranty returns, as explained below.
If you think the product is faulty or defective, please review our Warranty Policy and Claims Process. For returns not covered by warranty, you are responsible for the return shipping costs and ensuring the product is safely returned to us.
Proof of purchase is required for all returns and you must ensure the goods are returned to us in "as new" condition including all original packaging, manuals and other inclusions.
RESTOCKING FEES
A Restocking Fee will apply to all non-warranty returns as follows:
Online purchases: a restocking fee to cover the shipping costs paid by us to ship the goods to you PLUS the return shipping costs, less any shipping costs paid by you. (In calculating our shipping costs for this purpose, we may use the actual cost or a reasonable estimate).
Additional Restocking Fee if Goods are Damaged
Regardless of whether you purchased online or instore, an additional restocking fee of up to 25% of the purchase price may apply at our discretion if the goods and / or original packaging are returned to us with damage including marks, scratches or anything that results in the product being in less than "as new” condition. Pervette Passion is not liable for goods that are lost or damaged during the return transit from you to us.
REFUNDS
Please note that refunds can take up to 3 business days to process, after the goods have been returned to us. Therefore it may take 3-5 business days before you see it in your bank account, credit card or PayPal account. You will be notified by us via email that a refund has been approved and actioned. Refunds may only be processed using the same payment method you used to make the purchase.
EXCEPTIONS
Some new products cannot be returned for health and hygiene reasons, or because for some other reason they cannot be re-used or re-sold.
Examples of non-returnable items include:
- Unsealed underwear or lingerie.
- Unsealed Sex Toys or Tools used on or in the body.
- Special and Customised orders
Our Returns Policy is not an unlimited "try before you buy" opportunity and we reserve the right to reject returns from individuals that have a history of repeated returns or abuse of this policy.
If you have any questions about our returns policy please contact us support@pervettepassion.au.
RETURNS PROCESS
Easily process returns online